This Refund Policy explains how refund requests are handled by GPayTransfer.
Refund eligibility depends on the transaction type, transaction status, payment method, and whether the transaction has already been processed or completed.
If a send money order has not yet been processed, the user may request cancellation or refund review. Once funds have been sent to the receiver, refunds may not be available.
Payments received through PayPal invoice requests may be placed on hold until delivery proof or admin verification is completed. Refunds may be reviewed based on transaction status and dispute risk.
If a withdrawal has not yet been processed, the user may request cancellation. Once funds have been sent to the provided account, GPayTransfer may not be able to reverse the withdrawal.
Completed currency conversions are generally final because exchange rates may change. Reversal requests may be reviewed on a case-by-case basis.
Platform fees, payment processing fees, conversion fees, or bank charges may be non-refundable unless GPayTransfer determines otherwise.
Users are responsible for providing correct receiver, bank, PayPal, and withdrawal information. GPayTransfer may not be responsible for losses caused by incorrect details submitted by the user.
Refund reviews may take time depending on the transaction type, payment partner, bank, or compliance review requirements.
Users should contact support@gpaytransfer.com or open a support ticket from their account dashboard with the transaction reference number and reason for refund request.
GPayTransfer reserves the right to approve, reject, delay, or partially refund transactions based on platform rules, risk review, and applicable requirements.